FAQ

  • How do I tour an apartment and check out the community?

    If you’d like to tour an apartment and see the community in person, you can contact the leasing office directly or schedule a tour online through our contact form. Our team will be glad to help you set up an in-person visit.

  • How do I apply for an apartment in your complex?

    Applying for your new home at The Winslow is simple. Visit our Floor Plans page, choose the apartment that best suits your lifestyle, and click “Availability.” Once you’ve selected your preferred option, click “Apply Now” and enter details like your move-in date and lease term. Then, click “Apply Now” again to continue through our secure online application process.

  • What documents do I need to provide for the application process?

    As part of the process, you’ll need to provide income documentation along with your completed application.

  • What are the income requirements to qualify for an apartment?

    To qualify for an apartment at The Winslow, your income must be at least 3 times the monthly rental rate.

  • What is the lease term for the apartments?

    At The Winslow, we offer 12 to 15-month lease terms, giving you flexibility as you plan what comes next.

  • Can I sublease my apartment?

    To help care for the community and the resident experience, subleasing is not allowed at The Winslow.

  • Is renters' insurance required?

    Yes, renters’ insurance is required to help protect your home and support the community at The Winslow. If you have questions about current coverage requirements, our leasing team will be glad to go over the details with you.

  • How do I renew my lease?

    To renew your lease, simply contact the leasing office, and our team will help guide you through the renewal process.

  • Does The Winslow offer affordable housing options?

    At this time, affordable housing options are not available. If you’d like help finding the option that works best for you, our leasing team is happy to answer questions and walk you through available options.

  • Are there move-in or application fees?

    Yes, the application fee is $75 per adult, along with a $250 administrative fee. These are part of the process of preparing and securing your home at The Winslow.

  • Are there services to help with the move-in process?

    While we do not offer dedicated move-in services, our team is always happy to help you prepare for your move-in date, answer questions about access points, and make the process feel easier.

  • Are there any restrictions on decorating or modifying the apartment?

    We want you to enjoy your space and make your apartment feel like home. Personal touches are welcome, just keep in mind that the home should be returned in the same condition it was received.

  • What happens if I need to break my lease?

    We understand that plans can change. If you need to break your lease, please review your executed lease agreement for the terms and details that apply. If you’d like any additional clarification, our leasing team is always happy to help.

  • How much notice is required before moving out?

    If you’re planning to move out, we ask that you provide a 60-day notice.

  • What is the process for moving out?

    If you’re planning to move out, the process begins with providing 60 days' notice to the leasing office. If you need any additional guidance along the way, our team is happy to help.

  • How long does it typically take to receive the security deposit refund?

    Security deposit refunds are typically issued within 7 to 12 business days.

  • How much is the security deposit, and when is it due?

    The security deposit is $250, and it is due at move-in.

  • Are utilities included in the rent?

    No, utilities are not included in the rent and are billed separately to each resident.

  • Which Wi-Fi providers can I use?

    Our homes at The Winslow are already wired for internet, so getting connected feels simple and convenient from the start.

  • How can I pay my rent?

    For added convenience, rent payments can be made online through Resident Portal or in the office with a check or cashier’s check.

  • Are there other fees, such as monthly amenity fees or technology fees?

    Yes, there is a $75 monthly technology fee and a $15 monthly amenity fee. These fees help support the services and shared spaces that contribute to the care of the community.

  • Is parking available?

    Yes, residents have access to a gated 5-level parking garage at The Winslow.

  • Is there an additional fee for parking?

    Residents have access to a gated 5-level parking garage at The Winslow. For details about parking availability or any associated fees, please contact our leasing team.

  • Are there any restrictions on overnight guests?

    We’re happy to welcome your guests at The Winslow, with overnight visits allowed for up to 7 days.

  • Are there EV Charging stations?

    Yes, EV charging stations are available in the community, making it easy to keep your vehicle charged close to home.

  • How do I submit maintenance requests?

    Residents can submit service or maintenance requests through the Resident Portal or by reaching out to the leasing office directly. We’re always glad to help care for your home and support the community.

  • How quickly are maintenance issues addressed?

    Maintenance requests are typically addressed within 12 to 48 hours, depending on their nature. Our team responds with care and works promptly to support your home and the community.

  • Do you allow pets in the apartments?

    Yes, we’re happy to welcome pets at The Winslow. Residents may have up to two indoor pets per apartment, with a maximum weight of 100 pounds per pet.

  • Is there a pet deposit or a monthly pet fee?

    Yes, pets are subject to a $25 pet screening fee per pet, due at application and non-refundable. There is also a $400 one-time, non-refundable pet fee per pet, plus $25 in monthly pet rent per pet.

  • What is the pet policy for specific breeds or sizes?

    To help support a comfortable community for everyone, The Winslow has breed restrictions in place. Pets may weigh up to 100 pounds each. For the latest breed restrictions and policy details, please reach out to our leasing team, who will be happy to assist.

  • What on-site amenities do you offer to accommodate pets?

    As a pet-friendly community of apartments in Lewisville, TX, The Winslow includes a pet parlor to make day-to-day pet care more convenient for residents and their pets.

  • What amenities are available in the complex?

    At The Winslow, residents can spend time at the resort-style pool with cabanas, keep up with their routine in the fitness lounge with Peloton bikes and a spin room, or catch up with neighbors in spaces like the sky lounge, rooftop terrace, and outdoor kitchen with fireplace. 


    Our community also includes thoughtful everyday conveniences, such as a business lounge with private suites, a 24-hour parcel room, valet trash service, and electric car charging stations. To see everything the community has to offer, view our full list of amenities.

  • Are there laundry facilities in the complex?

    Yes, all apartments at The Winslow include an in-home washer and dryer, so laundry is easy to manage on your own schedule.

  • Is there bike storage available on the property?

    Yes, there are designated bike racks located throughout the property for resident use, making it easy to keep your bike close to home.

  • Do the apartments have high-speed internet access?

    Yes, our Lewisville apartments are already set up with internet access, so getting connected feels easy from day one.

  • How does package delivery work?

    Your packages can be delivered to the on-site package locker room, giving you a convenient place to pick them up when it works best for you.

  • What floor plans are available at The Winslow?

    At The Winslow, you can choose from one and two-bedroom apartments, giving you the flexibility to find the space that fits your lifestyle best. To see current availability, visit our Floor Plans page.

  • Do you offer virtual tours of the apartments?

    Yes, virtual tours are available for select apartments at The Winslow. If you’d like to experience the community in person, we’d love to help you schedule a tour.

  • Are furnished apartments available?

    No, the apartments at The Winslow are unfurnished, giving you the flexibility to furnish your space with the pieces and style that fit you best.

  • Are there any community events or activities organized?

    Yes, we host monthly events at The Winslow, creating welcoming opportunities for residents to have fun, get to know one another, and enjoy more of the community throughout the year.

  • Are there quiet hours in the community?

    Yes, quiet hours are in effect from 11:00 PM to 8:00 AM to support a comfortable living experience for all residents.

  • How do I report a noise complaint?

    If you need to report a noise concern, please call the leasing office, and our team will be happy to help.

  • What nearby schools or childcare facilities are available?

    Residents looking into nearby education options will find several choices close to The Winslow:


    Independence Elementary School

    Memorial Elementary School

    Castle Hills Elementary School

    Killian Middle School

    Creek Valley Middle School

  • Tell me more about the location. What transportation options are available nearby?

    At The Winslow, you’ll be close to key routes for getting around North Texas, including State Highway 121 right at the address and I-35E just a few miles west. That means easier access to nearby business hubs, major employers in manufacturing, healthcare, and service industries, and destinations across the Dallas-Fort Worth area. Lewisville has a connected, active feel, with lakefront trails, parks, dining, and community events, giving the area a mix of everyday ease and plenty to enjoy close to home.

  • What is your smoking policy?

    To help support a comfortable community for everyone, The Winslow is a non-smoking property.